Desktop Technician
7 days ago
We are seeking a highly skilled IT Support Specialist to join our team at American Associated Pharmacies (AAP). As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our computer systems and networks.
Key Responsibilities- Provide technical support and assistance to staff members, resolving hardware and software issues in a timely and efficient manner.
- Install, configure, and maintain computer systems, software, and peripherals, ensuring they meet the needs of our organization.
- Develop and implement procedures for troubleshooting and resolving technical issues, ensuring minimal downtime and maximum productivity.
- Collaborate with the IT infrastructure team to ensure consistency and adherence to configuration and change management policies.
- Develop and maintain documentation of technical procedures, policies, and best practices.
- Provide training and guidance to staff members on the use of computer systems and software.
- Strong knowledge of Windows desktop operating system environment (Windows 10) and the full Office 365 suite.
- At least five years of experience in a computer support role, with knowledge of computing hardware, software, voice/phone system, and/or desktop implementation/support.
- Basic knowledge of networking, including setup and deployment of networked printers.
- Strong experience with Microsoft suite of products.
- Knowledge of Windows domain preferred.
- Excellent troubleshooting skills.
- Ability to work alone and in a team setting.
- Excellent communication skills and the ability to work well with cross-functional teams.
- At least an associate's degree in IS, Computer Science or a related subject, or equivalent work experience as a substitute.
- Health, Dental and Vision Insurance.
- Group Life and Long-Term Disability Insurance.
- Voluntary Life and Short-term Disability Insurance.
- 401K eligibility.
- Paid Personal and Vacation Leave.
- Paid Holidays.
- EAP (Employee Assistance Program).
- Company paid Telemedicine.
- Performance Bonus Potential.
- Perfect attendance bonus.
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