IT- Support Analyst

2 months ago

Memphis, United States Memphis Shelby County Schools Full time
Purpose and Scope

OVERVIEW

Memphis-Shelby County Schools is seeking dynamic educational champions ready to position our district as a national exemplar of education transformation. We need leaders with a fierce commitment to actualizing a bold vision that yields ambitious outcomes for more than 110,000 students and families across the Memphis-Shelby County area. The reality is that we can do better for kids, and we will with the right leaders in place. The most successful candidates believe that more is possible for Memphis and are:

  • Courageous Thinkers & Doers: Prepared to navigate and thrive in a complex and ambiguous environment on day one, present innovative ideas to address systemwide issues, and execute sustainable plans toward transformation.
  • Solutions-Oriented: See the possibilities, demonstrate the capacity to synthesize information and adjust short and long-term goals, and consistently find a window when doors close to deliver measurable results for kids and families.
  • High-Performing Gamechangers: Leader of leaders with the capacity to mobilize and empower an outstanding team, make people-centered data-informed decisions, and operate with a relentless hyperfocus on removing stubborn barriers that destroy the hopes and dreams of too many of our students.

SUMMARY DESCRIPTION

Delivers at a high level of competency in complex technical support of computer and other technology issues. Assesses and performs analysis on data, and prepares data to field manager support functions of organization. Responsibilities require understanding of both theory and practice.  

Essential Job Functions

1. Develops and applies solutions to complex problems which require the regular use of ingenuity and creativity and competency in technology issues.

2. Communicates to determine instructional technology requirements; provides recommendations for technology system implementation repair and replace or upgrades.

3. Provides training, instruction and mentoring.

4. Supports and instructs school staff in the use of equipment for maintaining inventory records of equipment, software, materials and supplies.

5. Provides network, e-mail, hardware, desktop software and peripheral equipment support for teachers, staff and students; provides support and assistance to school webmasters.

6. Receives and responds to routine and critical calls for service and assistance as prescribed in district service level agreements using a Service Management system; provides phone support, accesses systems remotely or visits sites as required; works on call after regular working hours as scheduled.

7. Troubleshoots problems with equipment and systems; makes adjustments and repairs as necessary and/or works to resolve hardware and software problems.

8. Administers and maintains user and group objects in the enterprise Active Directory structure.

9. Installs, configures, test and maintains computer software and hardware; upgrades software and hardware; customizes software packages.

10. Provides network connectivity support for computer endpoints; supports connectivity to district and customer databases; facilitates Information Technology assigned data collection, transfer of customer data and performs backup of customer data.

11. Converses with management to determine type, scope, and purpose of analyses. May lead a team in the effort. Work with other analysts and management to complete assigned project work.

12. Deals with complex problems and provide solutions that are innovative and ingenious, achieving quality and work process improvements.

13. Ensures that the work group's goals and activities are in synch with and support the broader goals and objectives of the organization; and that the execution of responsibilities are in accordance to lawful and ethical standards.

14. Provides guidance and assistants in the preparation and maintenance of a variety of narrative and statistical reports, records, correspondence, and files related to assigned service, activities, and operations; provides for appropriate research and compiles reports, as needed.

15. Performs other duties as assigned.

Minimum Qualifications

Bachelor's degree in Computer Technology, Information Systems Management or related field plus an additional 4 years related experience, or equivalent, for a total education/experience of 8 years. COMPTIA-A+ certification, MCITP certification and Apple certified Mac technician preferred. Degree Equivalency Formula: Bachelor's Degree= 4 years plus required years of experience. Master's Degree= 2 years plus required years of experience. Where Master's degrees are required, years for Bachelor's Degrees must be included.

  • Vacancy - Support Analyst

    7 days ago

    Memphis, United States Shelby County Public Schools Full time

    Mphis-Shelby County Schools is seeking dynamic educational champions ready to position our district as a national exemplar of education transformation. We need leaders with a fierce commitment to actualizing a bold vision that yields ambitious outcom Support Analyst, Support, Analyst, Technical Support, Computer Tech, Technology

  • Operations Business Analyst

    1 week ago

    Memphis, Tennessee, United States Alta It Services Full time

    Position Overview: We are seeking a dedicated Business Operations Analyst to support our operational initiatives. This role is essential in ensuring the efficiency and effectiveness of our business processes.Key Responsibilities: Data Analysis: Demonstrate proficiency in data gathering, examination, and interpretation. Utilize advanced data analysis tools,...

  • IT Support Analyst

    4 weeks ago

    Memphis, United States Fedex Employee Credit Association Full time

    Overview Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits! FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their...

  • Operations Analyst

    1 week ago

    Memphis, Tennessee, United States ALTA IT Services Full time

    Position: Business Operations AnalystLocation: Memphis, TNContract Duration: 6 months (with potential for extension)Work Arrangement: Hybrid - onsite 2 or more daysCompensation: Negotiable - W2 or C2CKey Responsibilities:Data Analysis: Expertise in gathering, analyzing, and interpreting data. Proficient in utilizing advanced data analysis tools, particularly...

  • Senior Analyst, GRO Support

    3 weeks ago

    Memphis, United States Hilton Full time

    ***This role is based at one of our corporate offices in Memphis, TN, or Dallas, TX*** This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Senior GRO Support Analyst, you will bring your leadership, problem-solving, and technical skills to a...

  • Senior Analyst, GRO Support

    2 weeks ago

    Memphis, United States Hilton Full time

    ***This role is based at one of our corporate offices in Memphis, TN, or Dallas, TX*** This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Senior GRO Support Analyst, you will bring your leadership, problem-solving, and technical skills to a...

  • Senior Analyst, GRO Support

    3 weeks ago

    Memphis, United States Hilton Full time

    ***This role is based at one of our corporate offices in Memphis, TN, or Dallas, TX*** This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Senior GRO Support Analyst, you will bring your leadership, problem-solving, and technical skills to a...

  • Sales Support Analyst

    3 months ago

    Memphis, United States Adams Keegan Full time

    This position is responsible for assisting the manager in providing operational support by working with outside sales staff, members of management and others within the organization. The Sales Support Analyst delivers assistance to the Sales Team that is essential in helping drive the organization in exceeding its revenue goals. Must have great time...

  • End User Support Analyst

    1 week ago

    Memphis, United States Regional One Health Full time

    End User Support Analyst A Brief Overview Provides both remote and on-site technical support at the desktop level. Troubleshoots and resolves both hardware and software issues regarding: network connectivity, printer and PC issues. What you will do Demonstrates knowledge and skills to perform administrative and technical functions and activities to...

  • On-Site IT Support Specialist

    7 days ago

    Memphis, Tennessee, United States Simple IT Solutions Full time

    About Simple IT Solutions Simple IT Solutions is a leading provider of technology support services to businesses of all sizes. We are committed to delivering exceptional customer service and providing our clients with the technical expertise they need to succeed. On-Site IT Support Specialist We are seeking an experienced On-Site IT Support Specialist to...

  • Onsite IT Support Specialist

    3 days ago

    Memphis, Tennessee, United States Simple IT Solutions Full time

    Overview:This role is available in both Part-Time and Full-Time capacities for IT Contractors.We are in search of an Onsite IT Support Specialist to collaborate with our client. In this position, you will serve as the primary technical resource at the client's site, operating independently, which necessitates a strong commitment to work ethics.The ideal...

  • Systems Analyst

    1 week ago

    Memphis, United States IDR Healthcare Full time

    IDR is seeking a Systems Analyst to join one of our top clients in Memphis, TN. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Systems Analyst: The Systems Analyst will lead production support for an application involving...

  • Workday Analyst

    7 days ago

    Memphis, United States IDR Healthcare Full time

    IDR is actively seeking a talented Workday Analyst to join one of our top clients for an urgent need! This 100% remote position supports a team-oriented environment, and fosters career growth opportunities. If this sounds like a fit for you, PLEASE APPLY TODAY!! Position Responsibilities for the Workday Analyst: Offer worldwide functional support for...

  • Systems Analyst

    2 weeks ago

    Memphis, United States IDR Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click Here  IDR is seeking a Systems Analyst to join one of our top clients in Memphis, TN. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!Position Overview/Responsibilities for the Systems Analyst:The Systems...

  • IT Solutions Analyst

    1 week ago

    Memphis, Tennessee, United States Trisian-Global Consulting LLC Full time

    Job OverviewPosition: IT Business AnalystTrisian-Global Consulting LLC is in search of a driven and skilled IT Business Analyst. The successful candidate will possess a robust background in information technology and business analysis, coupled with a comprehensive understanding of technology's role in enhancing business operations. The IT Business Analyst...

  • Systems Analyst

    17 hours ago

    Memphis, United States IDR Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click Here IDR is seeking a Systems Analyst to join one of our top clients in Memphis, TN. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!Position Overview/Responsibilities for the Systems Analyst:The Systems...

  • Systems Analyst

    3 days ago

    Memphis, United States IDR Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click Here  IDR is seeking a Systems Analyst to join one of our top clients in Memphis, TN. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!Position Overview/Responsibilities for the Systems Analyst:The Systems...

  • Pharmacometric Analyst or Senior Pharmacometric Analyst

    4 days ago

    Memphis, Tennessee, United States St. Jude Children's Research Hospital Full time

    Position Overview: The Pharmacometric Analyst engages in sophisticated pharmacometric modeling and statistical evaluations to bolster laboratory and clinical research initiatives. This role encompasses independent execution of project-related tasks, leveraging both conventional and innovative data analysis methodologies. The analyst will also contribute to...

  • IT Business Analyst

    4 weeks ago

    Memphis, United States Trisian-Global Consulting LLC Full time

    Job DescriptionJob DescriptionPosition: IT Business Trisian-Global Consulting LLC is seeking a highly motivated and experienced IT Business Analyst. The ideal candidate will have a strong background in IT and business analysis, with a deep understanding of technology and its applications in a business setting. The IT Business Analyst will work closely with...

  • Business Operations Specialist

    1 week ago

    Memphis, Tennessee, United States Alta It Services Full time

    Position Overview: We are seeking a skilled Business Operations Analyst to support our project management initiatives. This role involves a hybrid work schedule, requiring onsite presence for collaboration.Key Responsibilities: - Data Analysis: Utilize advanced data collection and analytical techniques to interpret complex datasets. Proficiency in tools such...