Member Retention Specialist
4 weeks ago
At VNS Health, we're committed to delivering exceptional member experiences that foster long-term relationships and minimize disenrollments. As a Member Retention Representative, you'll play a vital role in ensuring our members navigate positive experiences with our Health Plan.
Key Responsibilities:
- Perform outreach to new and existing members to address concerns and resolve issues
- Advocate on behalf of members to resolve complex issues and escalations
- Collaborate with internal teams to ensure seamless member experiences
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive compensation and benefits package
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Member Retention Specialist
1 week ago
New York, New York, United States VNS Health Full timeJob SummaryWe are seeking a highly skilled Member Retention Specialist to join our team at VNS Health. As a key member of our outreach team, you will be responsible for conducting outbound calls to identified "At Risk" members to ensure their satisfaction with our services and address any issues they may have.Key Responsibilities:Conduct outbound calls to...
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Member Retention Specialist
4 weeks ago
New York, New York, United States VNS Health Full timeJob SummaryWe are seeking a highly skilled Member Retention Specialist to join our team at VNS Health. As a key member of our outreach team, you will play a critical role in ensuring member satisfaction and minimizing rapid disenrollments.Key ResponsibilitiesConduct outbound calls to identified "At Risk" members to encourage continued enrollment and address...
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Member Retention Specialist
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New York, New York, United States VNS Health Full timeJob SummaryWe are seeking a highly skilled Member Retention Representative to join our team at VNS Health. As a key member of our outreach team, you will play a critical role in ensuring member satisfaction and minimizing rapid disenrollments.Key ResponsibilitiesConduct outbound calls to identified "At Risk" members to encourage continued enrollment and...
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Member Retention Specialist
4 weeks ago
New York, New York, United States VNS Health Full time**Key Responsibilities:**Perform outreach to identified new and existing members to help navigate positive experiences with the Health Plan and ensure member satisfaction to minimize rapid disenrollments.Advocate for members by resolving escalations and complex issues related to retention, health, retail, and healthcare enrollment.**What You'll...
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