Member Retention Specialist

4 weeks ago


New York, New York, United States VNS Health Full time
Member Retention Representative

At VNS Health, we're committed to delivering exceptional member experiences that foster long-term relationships and minimize disenrollments. As a Member Retention Representative, you'll play a vital role in ensuring our members navigate positive experiences with our Health Plan.

Key Responsibilities:

  • Perform outreach to new and existing members to address concerns and resolve issues
  • Advocate on behalf of members to resolve complex issues and escalations
  • Collaborate with internal teams to ensure seamless member experiences

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package


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