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Enrollment Contact Specialist

2 months ago

Dedham, Massachusetts, United States Northeastern University Full time
About the Opportunity

The Enrollment Contact Representative plays a vital role in supporting the recruitment, enrollment, and retention of prospective and current Northeastern students. As the front line contact, you will be responsible for providing exceptional customer service and ensuring a seamless experience for students and their families.

Key Responsibilities:
  • Contact Operations: Provide frontline support and maintain knowledge of multiple departments, including Student Financial Services, Admissions, Office of Global Services, and the University Main Line.
  • Data and Record Management: Maintain accurate and clear records of student contacts in multiple data systems and provide feedback on issues/interests that may arise during student contacts.
Requirements:
  • Education: Minimum of Associate's Degree or equivalent.
  • Skills: Strong interpersonal, organizational, phone, and communication skills required. Customer service experience is essential, previous Contact Center experience is ideal.
What We Offer:

Northeastern University offers a comprehensive benefits package for benefit-eligible employees, including medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement, and commuting & transportation benefits.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.