Technical Support Specialist

2 weeks ago


Lakeland, Florida, United States RADIOLOGY & IMAGING SPECIALISTS OF LAKELAND Full time
RADIOLOGY AND IMAGING SPECIALISTS JOB DESCRIPTION

Job Title:
Help Desk Analyst

Location:
Crystal Grove Office

Division/Dept:
Radiology and Imaging Specialists

Reports To:
Director of Technical Services

Type of Shift:
Full Time

Shift Hours:
40 Hours Weekly

JOB SUMMARY
The Help Desk Analyst plays a crucial role in addressing and resolving IT and Informatics inquiries to uphold the highest standards of patient care and satisfaction. This position is essential for maintaining seamless network connections between PACS and imaging devices, delivering technical assistance, and ensuring compliance with data security regulations in accordance with HIPAA.

JOB RESPONSIBILITIES
  • Manage incoming requests and inquiries through various communication channels, including phone, email, and help desk software.
  • Assess and prioritize requests to allocate personnel effectively.
  • Oversee the connectivity of imaging systems and equipment.
  • Facilitate help desk operations and provide direct technical support on-site.
  • Guarantee the security and confidentiality of sensitive data.
  • Engage with vendors to troubleshoot application issues.
WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS
Familiarity with computer systems and Radiology terminology is preferred. A High School Diploma or G.E.D. is required.

SKILLS/PHYSICAL REQUIREMENTS
Proficient operation of computer hardware and software. Strong professional communication abilities. Capacity to build effective working relationships. Physical capabilities to meet job demands.

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