Technical Support Specialist
2 weeks ago
Job Title:
Help Desk Analyst
Location:
Crystal Grove Office
Division/Dept:
Radiology and Imaging Specialists
Reports To:
Director of Technical Services
Type of Shift:
Full Time
Shift Hours:
40 Hours Weekly
JOB SUMMARY
The Help Desk Analyst plays a crucial role in addressing and resolving IT and Informatics inquiries to uphold the highest standards of patient care and satisfaction. This position is essential for maintaining seamless network connections between PACS and imaging devices, delivering technical assistance, and ensuring compliance with data security regulations in accordance with HIPAA.
JOB RESPONSIBILITIES
- Manage incoming requests and inquiries through various communication channels, including phone, email, and help desk software.
- Assess and prioritize requests to allocate personnel effectively.
- Oversee the connectivity of imaging systems and equipment.
- Facilitate help desk operations and provide direct technical support on-site.
- Guarantee the security and confidentiality of sensitive data.
- Engage with vendors to troubleshoot application issues.
Familiarity with computer systems and Radiology terminology is preferred. A High School Diploma or G.E.D. is required.
SKILLS/PHYSICAL REQUIREMENTS
Proficient operation of computer hardware and software. Strong professional communication abilities. Capacity to build effective working relationships. Physical capabilities to meet job demands.
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