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Technical Support Analyst

2 months ago

Lakeland, Florida, United States TEKsystems Full time
Job Overview

Position Type: Contract

Duration: 3 Months

Role Summary

We are seeking a dedicated Technical Support Analyst to assist our end users across multiple locations. The ideal candidate will have a strong background in a Windows-centric environment and will be responsible for providing both on-site and remote support.

Key Responsibilities
  • Provide Level 3 support through various channels including phone, email, and chat.
  • Manage and resolve help desk tickets related to hardware and software issues.
  • Assist in the configuration and administration of network infrastructure, including Meraki systems.
  • Support the implementation and management of Microsoft Azure and Office 365 environments.
  • Document and maintain system configurations and standards.
  • Ensure effective communication among team members regarding daily operations.
  • Diagnose and troubleshoot technical issues efficiently.
  • Maintain accountability for devices and systems across locations.
  • Collaborate with team members on projects and initiatives.
  • Perform additional duties as assigned.
Qualifications

Education: High School Diploma or GED

Experience: 3-4 years in a helpdesk role, with a focus on Microsoft Windows environments. Experience with Mac systems is a plus.

Essential Skills
  • Proficient in Windows 10, Office 365, and Azure.
  • Familiarity with Meraki networking and basic hardware troubleshooting.
  • Strong communication skills and attention to detail.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Experience with ticketing systems and IT support processes.
Work Environment

This position requires on-site presence and may involve occasional travel.

Additional Information

Candidates must be self-motivated, detail-oriented, and possess a professional demeanor when interacting with clients and colleagues.