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Helpdesk Specialist

2 months ago

Lakeland, Florida, United States TEKsystems Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Helpdesk Specialist to join our team at TEKsystems. As a Helpdesk Specialist, you will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and maintaining the integrity of our IT systems.

Key Responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network
  • Maintain and update knowledge base articles and documentation
  • Collaborate with internal teams to resolve technical issues and improve IT systems
  • Perform routine maintenance tasks to ensure IT systems are running smoothly
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 3-4 years of experience working with a helpdesk ticketing system
  • Microsoft Windows environment focused, with Mac experience a plus
  • Ability to move between different types of support, including on-site and remote support
  • Some hardware experience
  • Level 3 agent position, including taking calls, emails, chats, and managing various queues

Preferred Qualifications:

  • Advanced knowledge of Windows, Linux, and MacOS Server implementation and administration
  • Expertise with Windows and Mac desktop environments
  • Advanced knowledge of Active Directory and Active Directory Azure environments
  • Experience with PowerShell scripting
  • Experience with Networking (Meraki preferred)
  • Anti-Virus experience
  • Surveillance applications, analog and IP cameras, and DVRs a plus

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • A collaborative and supportive team environment

How to Apply:

If you are a motivated and experienced Helpdesk Specialist looking for a new challenge, please submit your application.