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Billing Operations Coordinator

2 months ago

Atlanta, Georgia, United States EMCOR Government Services Full time

About EMCOR Government Services:

EMCOR Government Services is a leader in providing comprehensive facility solutions, specializing in the management of heating, ventilation, and air conditioning (HVAC) systems across various sectors. With decades of experience, we are committed to delivering exceptional service and operational excellence to our clients.

Position Overview:

The role of the Multi-Site Billing Coordinator is crucial in ensuring the smooth processing of customer invoices and resolving any billing discrepancies efficiently. This position is designed to cultivate and sustain positive relationships with both external clients and internal stakeholders. The primary objective of the Billing Coordinator is to achieve and surpass billing goals that align with the company's financial targets.

Key Responsibilities:

  • Examine completed service orders within the billing system.
  • Verify and audit pricing, labor, and material costs against service orders.
  • Collaborate with technicians and service managers to clarify any ambiguous charges.
  • Identify and report any significant deviations in expected profit margins to management.
  • Generate accurate and timely customer invoices.
  • Reconcile billing information with third-party customer portals.
  • Engage with customers to resolve any billing inquiries.
  • Maintain billing schedules and customer profiles to ensure client satisfaction.
  • Participate in onboarding meetings for new clients.
  • Work closely with service coordinators and credit departments to enhance workflow efficiency.
  • Perform additional duties as necessary to support business operations.

Essential Skills:

  • Proficient in computer applications, particularly Microsoft Office and web-based tools.
  • Strong commitment to work ethics.
  • Meticulous attention to detail.
  • Effective verbal and written communication skills.
  • Demonstrated customer service excellence, along with strong organizational and time management abilities.
  • Capability to manage multiple tasks with competing deadlines.
  • Adaptability to changing environments and the ability to thrive in a fast-paced setting.

Qualifications:

Education and Experience:

A High School Diploma or GED, accompanied by a minimum of two years of experience in accounting, customer service, or dispatch roles supporting clients across multiple locations. Experience in the HVAC or facility maintenance industry is advantageous.

Supervisory Responsibilities:

This position does not entail supervisory duties.

Language Proficiency:

Ability to interpret and analyze standard business communications and compose routine correspondence. Must effectively present information across various organizational levels.

Reasoning Skills:

Ability to identify problems, gather relevant data, establish facts, and draw logical conclusions.

Physical Requirements:

The Billing Coordinator is frequently required to work at a desk, utilizing a computer, keyboard, mouse, and telephone.

Work Environment:

This role is situated in a standard office environment with a moderate noise level. Extended hours may be necessary during peak periods.

Commitment to Safety:

EMCOR Government Services prioritizes conducting all business activities responsibly, ensuring a safe and healthy workplace for employees and clients alike. We are dedicated to minimizing hazards and promoting environmentally friendly practices.

We offer a competitive salary and a comprehensive benefits package, seeking individuals with the skills and talent to contribute to our ongoing success.