Executive Director of Senior Living Communities

5 days ago

Springfield, Illinois, United States Mill Creek Full time
Job Summary

We are seeking a highly skilled and experienced Executive Director to lead our Senior Living Community in Mill Creek. The successful candidate will be responsible for overseeing the overall operation of the community, ensuring exceptional service quality, and meeting financial goals.

Key Responsibilities
  • Leadership and Professional Conduct
    • Represent Mill Creek and set a strong example of professional conduct and appearance for employees and management staff.
    • Model and promote our Program Standards, Philosophy of Care, and Mission.
    • Seek education and knowledge for professional growth.
  • Community Management
    • Work with the community management staff and corporate staff in planning all aspects of community operations, including setting priorities and job assignments.
    • Monitor each department, and communicate and interpret policies.
    • Responsible for cleanliness and maintenance of the community and grounds.
    • Ensure the safety of residents, their visitors, and staff regarding Infection Control, Fire, and Safety policies and procedures.
    • Conduct routine inspections of services being provided to ensure the highest quality.
    • Maintain current knowledge of OSHA and State Regulations and routinely monitor community compliance.
    • Ensure understanding and compliance with all regulations regarding residents' rights.
  • Financial Management
    • Operate the community within the established budget.
    • Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions.
    • Complete reports and submit them timely to Mill Creek office.
    • Maximize revenue through census development and resident mix.
  • Program Development and Implementation
    • Implement and maintain all employee and resident programs in accordance with community policies and Mill Creek's Program Standards.
    • Ensure programming is effectively managed and marketed.
  • Staffing and Retention
    • Oversee hiring of all new candidates for employment including the interview and orientation process.
    • Evaluate performance, provide feedback, assist, coach, and discipline staff as necessary.
    • Monitor employee morale, provide mentorship and a supportive team environment, and encourage the professional growth of all employees through orientation, training, and ongoing education.
    • Ensure compliance with employment laws and community policies.
    • Manage turnover and maintain a network of recruitment sources.
  • Marketing and Census Development
    • Effectively market the community to reach and maintain budgeted occupancy.
    • Evaluate and understand market trends and competitors' strengths and weaknesses and successfully position the community in the marketplace.
    • Develop an annual business plan and quarterly internal and external marketing plans.
    • Ensure optimum/maximum occupancy, revenue, and profitability for the community.
    • Create a culture that emphasizes customer service and relationship building.
    • Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour (closing).
    • Effectively perform all phases of the external relationship: building/partnering with referral sources.
  • Community Relations
    • Develop and maintain positive relationships with State regulators, the community at large, families, residents, ombudsmen, and other professionals on behalf of the community and Mill Creek.

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