Retail Customer Service Representative

4 weeks ago


Cape Girardeau, Missouri, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and contributing to the overall success of our store.

Key Responsibilities
  • Provide exceptional customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
  • Operate a cash register, process transactions, and maintain a clean and organized sales floor.
  • Assist members with purchasing decisions, locate merchandise, and promote company products and services.
  • Maintain a positive attitude, smile, and greet members, ensuring a welcoming and friendly shopping environment.
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet sales and customer service goals.
  • Participate in visual merchandising, maintaining a visually appealing store environment, and ensuring that merchandise is properly displayed and stocked.
  • Collaborate with colleagues to achieve sales and customer service goals, sharing knowledge and best practices to drive success.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Strong communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to lift up to 25 pounds and stand for long periods of time.
What We Offer
  • Competitive hourly wage and performance-based bonus opportunities.
  • Opportunities for career advancement and professional growth.
  • Benefits package, including medical, vision, and dental coverage, 401(k), and paid time off.
  • Discounts on merchandise and services, including groceries, electronics, and more.
  • Access to training and development programs, including Live Better U, to help you achieve your career goals.


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