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PC Technical Support Specialist
2 months ago
Job Title: PC Technical Support
About the Role:
We are seeking a skilled PC Technical Support professional to join our team at TEKsystems. As a PC Technical Support specialist, you will be responsible for providing technical support to our clients, troubleshooting a variety of issues, and ensuring the smooth operation of our IT systems.
Responsibilities:
* Provide technical support to clients via ServiceNow, troubleshooting issues with network connectivity, blue screen of death, applications not showing up on a device, printers not working, imaging devices, e-recycling equipment, installing monitors, Zebra printer issues, and building machines.
* Work with our team to upgrade 15,000 endpoints, including migrating from Windows 10 to Windows 11 and eventually transitioning to virtual desktops in the future.
* Collaborate with our IT team to develop and implement standardized processes for imaging devices, using SCCM to update and fully build devices.
* Possess skills in updating devices or migrating from Windows 7 to 10, with a nice-to-have ability to work with Active Directory, group policy, and Windows 11 operating system.
Requirements:
* 1-2 years of experience in PC technical support, desktop support, or a related field.
* Strong knowledge of Windows 10, networking protocols, and customer service principles.
* Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
* Excellent communication and problem-solving skills.
Benefits:
* Medical, dental, and vision insurance.
* Critical Illness, Accident, and Hospital insurance.
* 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.
* Life Insurance (Voluntary Life & AD&D for the employee and dependents).
* Short and long-term disability insurance.
* Health Spending Account (HSA).
* Transportation benefits.
* Employee Assistance Program.
* Time Off/Leave (PTO, Vacation or Sick Leave).
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
