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Administrative Support Specialist

2 months ago

Bristol, Connecticut, United States Untapped Potential Inc. Full time

Untapped Potential Inc.

Position: Administration/Training/Customer Service

Overview

We are seeking a highly skilled administrative and training professional with a strong background in customer support and management. The ideal candidate will possess exceptional leadership and communication abilities, along with a proven track record in time management and problem resolution. This role requires an aptitude for quickly mastering new technology platforms and effectively training diverse end users.

Core Competencies

  • Administrative Support
  • Office Management
  • Information Resource Management
  • Compliance and Quality Assurance
  • Customer Service Excellence
  • Data Management
  • Accounts Receivable/Payable
  • Relationship Building
  • Professional Development
  • Mentoring and Coaching
  • Problem-Solving Skills

Technical Proficiencies

Proficient in advanced Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Publisher; familiar with Follett software Destiny; demonstrates a rapid learning curve.

Professional Background

In previous roles, the candidate has provided outstanding customer service, facilitated classroom library usage, and managed material circulation. Responsibilities included assisting patrons with inquiries, overseeing collections, and delivering training on research methodologies.

Additionally, the candidate has led the implementation and training of staff and faculty on software systems, acting as a key liaison between the organization and technology providers.

Community Engagement

Experience includes teaching and mentoring in community settings, showcasing a commitment to professional development and community service.

Education

Bachelor of Arts in Communication.

Acknowledgments

Recognized for exceptional performance and awarded Staff Member of the Year in previous educational roles.