Service Desk Support Specialist

3 weeks ago


Bristol, Connecticut, United States Optomi Full time

Optomi is seeking an experienced Service Desk Support Specialist to join their team in Bristol, CT. As a key member of the support team, you will be responsible for handling incidents reported by stakeholders, capturing incident details, and collaborating with technical support teams to implement enhancements and optimize media delivery.

Key Responsibilities:

  • Manage and resolve incidents in a timely and efficient manner.
  • Collaborate with technical teams to implement enhancements and optimize media delivery.
  • Operate within the ServiceNow, Jira, Confluence, and PagerDuty environments.
  • Document solutions, best practices, and troubleshooting procedures.

Requirements:

  • Bachelor's degree in a related field.
  • 0-1 years of relevant experience.
  • Ability to work well under pressure and manage priorities.
  • Good communication and interpersonal skills.

Preferred Qualifications:

  • Experience in media streaming, television broadcast, transmission, IT, or related fields.
  • Technical background in digital media-related software or media technology support.


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