Executive Director of Resort Operations

2 weeks ago


Baraboo, Wisconsin, United States Great Wolf Lodge Full time

At Great Wolf Lodge, we are seeking a highly skilled Executive Director of Resort Operations to lead our resort operations team.

This is a leadership position that reports directly to the General Manager and plays a critical role in driving operational excellence throughout all functions, outlets, and attractions of the lodge. The successful candidate will be responsible for overseeing Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments.

The ideal candidate will have a minimum of 5 years' leadership experience in hospitality at a department/division director level and a proven track record of developing and implementing annual budgets, forecasting revenues and expenses, and generating plans to meet expected margins.

We offer a competitive salary range of $140,000 - $160,000 per year, depending on experience. If you are a strategic thinker with excellent leadership skills, strong problem-solving abilities, and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

  • Oversee Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments
  • Develop and implement annual budgets, forecasts, and plans to meet expected margins
  • Lead cross-functional teams to achieve operational objectives
  • Maintain high levels of customer satisfaction through proactive issue resolution
  • Ensure compliance with all regulatory requirements
  • Cultivate a culture of continuous improvement and innovation

Requirements:

  • Associates degree in Hospitality, Business, or related field; or equivalent combination of education and experience
  • Minimum 5 years' leadership experience in hospitality at department/division director level
  • Strong financial acumen and budgeting skills
  • Excellent leadership, communication, and interpersonal skills
  • Demonstrated ability to drive results and improve performance

About Us:

Great Wolf Lodge is a leading provider of family-friendly resorts and vacation experiences. We are committed to creating memorable moments for our guests and providing a fun, safe, and welcoming environment for families to connect and create lasting memories.



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