Customer Experience Ambassador

7 days ago


Cullman, Alabama, United States Planet Fitness Inc. Full time
Job Summary

We are seeking a Customer Experience Ambassador to join our team at Planet Fitness Inc. as a Member Service Representative Mon.

About the Role

The Customer Experience Ambassador will be responsible for delivering exceptional customer service to our members, prospective members and guests. This role involves creating a positive member experience by providing a superior level of service.

This is an exciting opportunity to work in a fast-paced environment where you will be interacting with customers on a daily basis.

Key Responsibilities
  • Greet members, prospective members and guests in a friendly and welcoming manner.
  • Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, taking prospective members on tours and facilitating needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.


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