Customer Experience Manager

2 weeks ago


Cullman, Alabama, United States Pilot Company Full time

Pilot Company Overview


Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in major basins. We support a growing portfolio of brands with expertise in supply chain management, logistics, technology, construction, human resources, finance, sales, and marketing.



Salary Range


The estimated hourly salary for this position ranges from $16.00 to $19.00.



Job Description


We are seeking an experienced Shift Leader to oversee employees and general store operations. This role requires excellent customer service skills to meet customer needs. The ideal candidate will be self-motivated, able to assist managers with tasks, and maintain high standards of quality and customer service. They should have knowledge of store operations and our commitment to quality and customer satisfaction.



Key Qualifications



  • Previous experience in retail operations or working knowledge of similar environments
  • Excellent customer service skills and ability to maintain a customer-focused culture
  • Proficiency in using calculators, computers, and other equipment
  • Ability to work collaboratively with different levels of staff, customers, vendors, and corporate representatives
  • Flexibility to work various shifts, including nights, days, weekends, and holidays
  • Background check required


Benefits



  • Fuel Discount
  • Nationwide Medical Plan/Dental/Vision
  • 401(k) Plan
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Weekly Pay


Additional Information


This role offers opportunities for growth and development within our organization. If you are a motivated individual with strong customer service skills, we encourage you to apply.



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