Customer Service Representative

5 days ago


Cullman, Alabama, United States Loves Travel Stops & Country Store Full time

Job Overview:

We are seeking a skilled Customer Service Representative to join our team as a Truck Care Specialist. This role is responsible for driving sales success in our Truck Care facilities through exceptional customer service, leadership, and technical expertise.

About the Job:

  • Maintain a safe and clean facility to ensure a positive customer experience.
  • Greet customers, address vehicle service needs, and document issues with professionalism and courtesy.
  • Provide detailed repair cost estimates, sales promotions, obtain necessary approvals, and process payments with efficiency and accuracy.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work, handling customer complaints and resolving concerns in a timely manner.

Requirements:

  • 6 months of experience in customer service or sales preferred.
  • Valid driver's license with a clean safety record, pass drug screening, and medical exam as per regulations.

Skills and Qualifications:

  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.
  • Physical demands include regular talking and hearing, active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing, frequent lifting/moving of items over 75 pounds.

Salary and Benefits:

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, plus benefits including paid time off, flexible scheduling, 401(k) with 100% match up to 5%, medical/dental/vision insurance after 30 days, quarterly bonus program, and career development opportunities.

Our Culture:

Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023. We value our employees' growth and well-being, offering a supportive and inclusive work environment.



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