Technical Support Analyst

1 week ago


Florida, United States IT Resources Full time

Shift: Monday to Friday, 10 PM - 6 AM - Overnight

Location: Primarily remote, candidates should be located in the surrounding counties.

Compensation: $18 - $21 per hour

Qualifications:

  • Possession of technical certifications such as CompTIA A+ or an Associate's degree in Computer Science.
  • Experience or ongoing education in IT or Computer Science is preferred.

Role Overview: This position is integral to the monitoring and management of critical systems for the Sheriff's department. The responsibilities encompass a wide range of enterprise technology, ensuring operational readiness for business applications, infrastructure, and other essential processes vital to law enforcement.

Key Responsibilities:

  • Utilize monitoring tools to promptly analyze and address alerts and incidents.
  • Respond to all notifications as outlined in established escalation protocols and standard operating procedures.
  • Communicate effectively regarding issues and follow the prescribed response process.
  • Document all incidents, tracking current statuses, open items, and pending actions, while preparing reports for incoming teams.
  • Collaborate with technology teams to develop and refine monitoring documentation and procedures.
  • Engage with external partners as necessary during the escalation process.
  • Execute scripted checks and procedures to diagnose and resolve technical issues.


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