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Technical Support Analyst

2 months ago

Florida, United States IT Resources Full time

Shift: Mon-Fri 10 pm-6 am - Overnight

Location: Primarily remote, candidates should be located in the surrounding counties.

Compensation: $18-$21 per hour

Qualifications:

  • Technical certifications such as CompTIA A+ or an Associate's degree in Computer Science.
  • Some experience in IT support or a desire to enter the field of computer science.

Job Responsibilities:

The position involves overseeing, evaluating, and responding to alerts and incidents that are vital for the operations of the Sheriff's department. The responsibilities will encompass various sectors within the organization. As a monitoring specialist, you will be tasked with supervising enterprise technology, ensuring business applications are operational, and maintaining critical infrastructure.

Key Duties Include:

  • Utilizing monitoring tools to promptly analyze and address alerts and incidents.
  • Responding to all notifications and issues according to established escalation protocols and standard operating procedures.
  • Communicating effectively regarding issues and adhering to defined response processes.
  • Documenting all incidents, tracking current statuses, and preparing reports for relevant teams.
  • Collaborating with technical teams to develop and refine monitoring documentation and procedures.
  • Engaging with external partners as part of the escalation process.
  • Executing scripted checks and processes to troubleshoot and resolve technical issues.