Director, Open Enrollment Programs

4 days ago


Philadelphia, Pennsylvania, United States InsideHigherEd Full time
Job Title: Director, Open Enrollment ProgramsJob Summary:

The Director, Open Enrollment Programs is a critical role on Wharton Executive Education's Open Enrollment Program Design and Management Team, responsible for the quality design of new Open Enrollment offerings, updates/refreshing of multiple existing Open Enrollment programs, and overall satisfaction of Open Enrollment participants (as measured by participants' evaluations and external rankings).

Key Responsibilities:
  • Continuously fine-tune/re-design existing Open Enrollment offerings to match market demand. Ensure high quality customer experience throughout the learning journey (pre, during and post program) across his/her portfolio.
  • Lead the design and development of new Open Enrollment Programs.
  • Design and oversee implementation of appropriate post program follow up to measure client satisfaction and their ability to apply learning solutions. Actively engage in follow up practices with program participants and faculty.
  • Ensure a positive contribution to organization's bottom line by a) being responsible for cost management of individual programs and b) supporting sales and marketing efforts of individual OE programs.
  • Develop an in-depth understanding of Wharton and external faculty areas of expertise in order to better design programs and incorporate new faculty into the Open Enrollment portfolio. Match expertise to client needs.
  • Manage the effort of the delivery team to ensure that all logistical matters for on-site and off-site programs are delivered with exceptional customer service for clients and faculty. Provide post-program feedback to delivery team.
  • Serve as an advocate and role model in using the latest technology in designing and delivering executive education programs; keep current on developments in Connected-Learning and other related cross school initiatives.
  • Keep current on latest trends in business and executive development issues.
  • Become proficient in all current and future office processes and administrative systems, which support scheduling, faculty compensation, and client management.
Requirements:
  • Bachelor's degree and 7-10 years' experience required or equivalent combination of education and experience. Master's degree in a related field preferred.
  • Experience in designing educational solutions preferably in a high-end solutions environment or higher education, academic environment.
  • Experience in consultative, adult learning theory and practices in industry and academic institutions strongly preferred. Experience in industry beyond the learning and development function a plus.
  • Understanding of the executive education market and trends. Knowledge of faculty and resources available to Wharton Executive Education.
  • The Director must have the demonstrated ability and willingness to work with ease across cultures and geographies. Experience in living and/or working with global clients a plus.
  • Overall strategic and critical thinker and persuasion skills with executive audiences.


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