Customer Service Representative

6 days ago


Worcester, Massachusetts, United States Manufacturing Inc Full time
About Manufacturing Inc

We are a leading manufacturer of high-quality products, committed to delivering exceptional customer experiences.

Job Title: Customer Service Representative - Order Processing Specialist

Estimated Salary: $45,000 - $55,000 per year

About the Role

This is an exciting opportunity to join our team as a Customer Service Representative - Order Processing Specialist. As a key member of our customer support team, you will be responsible for handling data entry for order processing, managing high volumes of customer communications, coordinating shipments, and maintaining strong interdepartmental relationships.

The ideal candidate will excel in a fast-paced environment, ensuring that customer orders and inquiries are managed accurately and efficiently.

Duties and Responsibilities
  1. Data Entry for Order Processing: Perform accurate and efficient data entry for order processing, ensuring all necessary information is captured.
  2. Customer Communication Management: Manage a high volume of emails, providing timely responses to customer inquiries, requests, and concerns.
  3. Shipping Coordination: Coordinate with transportation carriers to ensure timely scheduling for customer shipments.
  4. Inventory Control: Maintain and update inventory control records to facilitate order processing.
  5. Interdepartmental Collaboration: Collaborate with various departments, including warehouse personnel and sales teams, to ensure seamless order processing and customer satisfaction.
Requirements and Qualifications
  • Prior truck scheduling experience is preferred.
  • Strong data entry skills with attention to accuracy and detail.
  • Excellent verbal and written communication skills, especially over the phone.
  • Proficiency in Microsoft Office and general computer knowledge.
  • Good math skills for handling order processing and inventory tasks.
  • Exceptional attention to detail and ability to prioritize in a dynamic environment.
Why Join Our Team?

If you're organized, customer-focused, and thrive in a fast-paced setting, we'd love to hear from you. We offer a competitive salary, excellent benefits, and opportunities for professional growth and development.



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