Customer Service Representative, Worcester Branch

7 days ago


Worcester, Massachusetts, United States Digital Federal Credit Union Full time

Welcome to Digital Federal Credit Union, the largest credit union headquartered in New England. We're seeking a highly motivated and customer-focused Member Service Representative to join our team at the Worcester Crossing branch.

About the Job

This is a part-time, onsite role with a competitive estimated salary of $22.50 per hour. As a Member Service Representative, you will be responsible for providing exceptional service to our members, building strong relationships, and helping them achieve their financial goals.

Key Responsibilities
  1. Schedule Management: Manage your schedule to ensure adequate coverage during peak hours and maintain a positive work-life balance.
  2. Financial Needs Assessment: Identify the financial needs of new and existing members by building rapport and establishing strong business relationships.
  3. Product Education: Understand and explain all DCU products and services, including loan options, account maintenance forms, and Notary Public services.
  4. Lending Authority: Utilize established guidelines to obtain Lending Authority, process loan requests, confirm conditions, and verify document integrity prior to loan closings.
  5. Teller Transactions: Accurately process teller transactions, assist with end-of-day balancing, Instant Issuance, and ATM balancing.
  6. Audits and Compliance: Conduct audits of membership applications, account maintenance forms, new account applications, and completed loan files to ensure adherence to DCU policies and procedures.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: 1-3 years of related experience preferred.
  • Communication Skills: Excellent verbal communication skills required.
  • Technical Skills: Proficient in Word, Excel, Email, and other technical tools.
  • Bilingual Skills: Bilingual skills a plus.

We value diversity, inclusion, and equity at DCU and strive to create a workplace that reflects these values. If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, please submit your application today



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