Customer Service Representative, Worcester Branch
7 days ago
Welcome to Digital Federal Credit Union, the largest credit union headquartered in New England. We're seeking a highly motivated and customer-focused Member Service Representative to join our team at the Worcester Crossing branch.
About the JobThis is a part-time, onsite role with a competitive estimated salary of $22.50 per hour. As a Member Service Representative, you will be responsible for providing exceptional service to our members, building strong relationships, and helping them achieve their financial goals.
Key Responsibilities- Schedule Management: Manage your schedule to ensure adequate coverage during peak hours and maintain a positive work-life balance.
- Financial Needs Assessment: Identify the financial needs of new and existing members by building rapport and establishing strong business relationships.
- Product Education: Understand and explain all DCU products and services, including loan options, account maintenance forms, and Notary Public services.
- Lending Authority: Utilize established guidelines to obtain Lending Authority, process loan requests, confirm conditions, and verify document integrity prior to loan closings.
- Teller Transactions: Accurately process teller transactions, assist with end-of-day balancing, Instant Issuance, and ATM balancing.
- Audits and Compliance: Conduct audits of membership applications, account maintenance forms, new account applications, and completed loan files to ensure adherence to DCU policies and procedures.
- Education: High School diploma or equivalent required.
- Experience: 1-3 years of related experience preferred.
- Communication Skills: Excellent verbal communication skills required.
- Technical Skills: Proficient in Word, Excel, Email, and other technical tools.
- Bilingual Skills: Bilingual skills a plus.
We value diversity, inclusion, and equity at DCU and strive to create a workplace that reflects these values. If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, please submit your application today
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