U-Haul Customer Service Representative

2 days ago


Worcester, Massachusetts, United States U-Haul Full time
Job Title: U-Haul Customer Service Representative

We are seeking a motivated and friendly Customer Service Representative to work with us as part of a supportive team, providing exceptional service to customers and ensuring their needs are met on their journeys.

Key Responsibilities:
  • Assist customers with U-Haul products and services.
  • Use U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment.
  • Answer questions and educate customers.
  • Prepare rental invoices and accept equipment returns.
  • Install hitches and trailer wiring.
  • Fill propane and drive a forklift.
  • Participate in ongoing education through U-Haul University.
Required Skills and Qualifications:
  • Valid driver's license and good driving record.
  • High school diploma or equivalent.
Benefits Package:
  • A competitive salary: $42,000 - $55,000 per year.
  • Career stability.
  • Opportunities for advancement.
  • Mindset App Reimbursement.
  • Gym Reimbursement Program.
  • Health insurance & Prescription plans.
  • Paid holidays, vacation, and sick days.
  • Life insurance.
  • MetLaw Legal program.
  • MetLife auto and home insurance.
  • Discounts on Apple products, Dell computers, cell phone plans, and hotels.
  • 401(k) Savings Plan.
  • Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids.
  • Dental & Vision Plans.
  • Business travel insurance.
  • You Matter EAP.
  • LifeLock Identity Theft Protection.
  • Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.
Work Environment:
The job involves moderate risks or discomforts requiring special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. Protective clothing or gear may be required.

Physical Demands:
The job requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

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