Client Service Liaison

3 weeks ago


Tacoma, Washington, United States Bliss Law Group Full time
About the Role

We are seeking a highly skilled Client Service Specialist to join our team at Bliss Law Group. As the first point of contact for our clients, you will play a critical role in creating a positive and lasting impression.

Key Responsibilities
  • Provide exceptional customer service to clients, both in person and over the phone.
  • Screen potential new clients and ensure they are directed to the appropriate legal services.
  • Sell legal services to potential clients, confidently presenting our value proposition.
  • Handle all aspects of client intake, ensuring a smooth and professional process.
  • Manage appointments and schedules with precision, avoiding conflicts and maximizing efficiency.
  • Maintain and organize client information to support ongoing relationships.
  • Keep our lobby welcoming and professional.
  • Handle incoming and outgoing mail and packages with care.
Requirements
  • Previous experience in a law firm or high-end customer service environment.
  • Ability to connect with people on a personal level, making them feel heard and valued.
  • Basic understanding of sales techniques and ability to confidently discuss our services.
  • Strong data entry skills and attention to detail.
  • Proficiency in using technology to maximize efficiency and deliver results.
What We Offer

As a Client Service Specialist at Bliss Law Group, you will have the opportunity to work in a dynamic and award-winning law firm, creating a positive impact on our clients' lives. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are passionate about creating exceptional client experiences and want to be part of a top-rated workplace, we encourage you to apply. Please submit your resume and cover letter in PDF format, using the subject line "I Provide Outstanding Client Service".



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