Customer Service Ambassador

3 days ago


Englewood, Colorado, United States City of Englewood Full time
Job Summary

We are seeking a motivated and customer-focused individual to join our team as a Guest Services Representative. This part-time position offers the opportunity to make a difference in your community while gaining valuable experience in customer service, facility operations, and cash handling.

Key Responsibilities
  • Welcome visitors with a professional and friendly attitude, providing exceptional customer service in person or over the phone.
  • Provide tours of the facility, recommend memberships and multi-visit passes, and manage class registrations, ticket sales, and other transactions securely.
  • Answer questions about programs, events, and services offered by Englewood Parks and Recreation, ensuring every visitor feels welcomed and informed.
  • Maintain a safe and clean environment by supervising activities, enforcing policies, and performing light custodial tasks when needed.
  • Occasionally oversee the facility during after-hours operations and secure the building at closing.
Requirements
  • High school diploma or equivalent required; basic knowledge of office software (Microsoft Word & Excel) and equipment essential.
  • Ability to lift 50 lbs and perform physical tasks like walking, standing, crouching, and kneeling for extended periods.
  • First Aid, CPR, and AED certifications preferred (or willingness to obtain shortly after hire).
  • Previous experience in customer service, guest services, or cash handling highly desirable.
Benefits
  • Flexible schedule that works with your life, allowing you to balance work and personal responsibilities.
  • Vibrant and exciting atmosphere where you can engage with your community, learn new skills, and grow professionally.
  • Opportunity to gain hands-on experience with class registrations, cash handling, point-of-sale systems, and facility supervision in a supportive team environment.
Salary Information

The hourly rate for this position is $15.46 - $23.20 per hour, depending on experience and qualifications. We offer competitive compensation and benefits packages to ensure our employees feel valued and supported throughout their career journey with us.



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