Customer Service Professional

3 weeks ago


Englewood, Colorado, United States DISH Full time

Are you passionate about delivering exceptional customer experiences? We're seeking a skilled Customer Service Professional to join our team at DISH. As a key member of our Sales department, you will be responsible for advocating for our products and customers, driving demand, and creating strategic partnerships across the industry.

This is a case management customer service position that requires problem-solving skills, extensive knowledge of DISH Network products and policies, and the ability to compose well-written response letters or executive-level summaries.

Key Responsibilities:

  • Contacting customers by phone or with written correspondence to resolve their issues
  • Maintaining departmental service levels and resolving all customer concerns in a timely manner
  • Problem-solving cases and trends in escalations received and generating ideas to help reduce escalations
  • Identifying opportunities within escalations and validating if a process or policy needs to be changed or adjusted

We offer a competitive salary range of $20.72 - $29.61 per hour, plus versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.



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