Customer Service Representative

4 weeks ago


Lawrence Twp, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at MAXIMUS. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, answering their inquiries, and assisting them in applying for healthcare coverage through the Marketplace.

Key Responsibilities
  • Answer incoming calls from consumers, responding to their inquiries and providing assistance with healthcare coverage applications.
  • Track and document all inquiries using our applicable systems.
  • Transfer/refer consumers to appropriate entities according to established guidelines.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Escalate calls or issues to the appropriate designated staff for resolution as needed.
Requirements
  • High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
  • Strong data entry and telephone skills.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to perform comfortably in a fast-paced work environment.
  • Ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently.
Technical Requirements
  • Must have a personal PC with operating system of Windows 10 or higher.
  • Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired.
  • PC Processor: Intel i5, AMD Ryzen 5, or better.
  • PC Memory: GB RAM.
  • PC Hard Drive Storage: GB SSD.
  • USB Headset with wired microphone.
  • Webcam.
  • Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.

We offer a competitive hourly base pay of $18.00 and a comprehensive benefits package, including medical, dental, vision, and 401k. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please submit your application today.



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