Customer Service Representative, Bilingual Spanish

4 weeks ago


Lawrence Twp, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at MAXIMUS. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Answer incoming calls from customers and respond to their inquiries in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding our products and services.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Work collaboratively with other team members to achieve customer satisfaction and resolve complex issues.
  • Meet and exceed performance metrics and quality standards.
Requirements
  • High school diploma or equivalent required.
  • 6+ months of relevant professional experience required.
  • Fluency in English and Spanish required.
  • Strong data entry and telephone skills.
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Ability to work in a fast-paced environment and multitask.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer
  • Competitive hourly rate of $19.00.
  • Opportunity to work from home.
  • Benefits including medical, dental, vision, and 401(k) plan.
  • Paid time off and holidays.
  • Employee recognition and wellness programs.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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