Escalations Resolution Expert

3 weeks ago


GondrecourtleChâteau, Grand Est, United States Randstad Full time

About the Job: We are looking for an experienced Escalations Representative to join our team in Shoreview, MN. As an Escalations Representative, you will play a critical role in resolving complex customer issues and improving operational efficiency.

Key Responsibilities:

  • Handle escalated customer queries in a professional and timely manner
  • Work closely with clients to understand their needs and provide solutions
  • Identify areas for process improvement and implement changes to enhance customer satisfaction

Qualifications:

  • 4+ years of experience in customer service or a related field
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

Compensation: The salary range for this position is $28-$29 per hour. Pay will be based on education, work experience, and job duties. We also offer a comprehensive benefits package, including health insurance, an incentive program, and 401K contribution.



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