Complex Issue Responder

1 week ago


GondrecourtleChâteau, Grand Est, United States Randstad Full time
Job Description:

Randstad is a world leader in matching great people with great companies. We are currently seeking a skilled Escalations Resolution Specialist to join our team.

As an Escalations Representative, you will be responsible for handling complex customer issues, providing proactive feedback, and collaborating with clients to enhance operational efficiency and customer satisfaction.

Key Responsibilities:
  • Support Escalations and provide feedback on process improvements
  • Perform complex transactional or customer support tasks
  • Interact with client personnel on a wide range of information
Requirements:
  • 4+ years of experience in customer service, financial services, or quality assurance
  • Excellent communication and problem-solving skills
Estimated Salary: $28-$29 per hour

We offer a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution.



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