Technical Support Specialist

1 day ago


GondrecourtleChâteau, Grand Est, United States Oracle Full time
Job Overview

As a Senior Technical Support Engineer at Oracle, you will play a crucial role in providing strategic technical support to our customers, ensuring the highest level of satisfaction. This position requires an experienced professional with advanced database skills, including DB2, Oracle, Sybase, Informix, and MS SQL Server.

Key Responsibilities:
  • Strategic technical support for customer satisfaction.
  • Create and utilize automated technology for issue diagnosis and resolution.
  • Act as an expert member of the technical problem-solving team, addressing complex customer issues.
  • Lead contributor, providing direction and assisting to others.


Requirements:

3-5+ years' experience with Core products or 5 years' experience with Applications products;
BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA OR proven professional/technical experience;
Advanced knowledge of operating systems (WINDOWS, LINUX);
Experience in Cloud Infrastructure and Cloud Deployments;
Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus;
Excellent written and verbal communication skills;
Attention to detail and ability to learn quickly;

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, 401(k) Savings and Investment Plan, paid time off, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning, and group legal services;

About Us

Oracle is a world leader in cloud solutions, committed to expanding its inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector and continue to thrive after 40+ years of change by operating with integrity.

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