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Customer Service Liaison

1 month ago

Brockton, Massachusetts, United States Spectrum Staffing ServicesHRStaffers Inc. Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. This role will be responsible for managing customer orders, resolving issues, and providing exceptional customer service.

Key Responsibilities
  • Process and manage customer orders from receipt to delivery
  • Act as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner
  • Collaborate with internal teams, including supply chain and logistics, to ensure seamless order fulfillment
  • Develop and maintain strong relationships with customers to drive loyalty and retention
  • Identify and implement process improvements to enhance customer satisfaction and operational efficiency
Requirements
  • Bachelor's degree in Business or related field
  • Minimum 2 years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in CRM/ERP software
What We Offer

We offer a competitive salary range of $58,000-$64,000, depending on experience.