Assistant Campground Operations Manager

4 days ago

Port Clinton, Ohio, United States Diamond Property Management Full time
Job Description

Job Title

Assistant Campground Manager

Department

Facility

REPORTS TO

General Manager

POSITION SUMMARY

The Assistant General Manager (AGM) collaborates closely with the General Manager (GM) to learn and supervise all aspects of campground operations. At the direction of the GM, the AGM is responsible for managing the day-to-day operations of all departments and ensuring they run smoothly and efficiently. Tasks may include assistance with staffing, inventory management, maintenance, safety, housekeeping, guest services, front desk, and recreation. This is a supervisory role where the AGM will work with the GM to define goals, communicate objectives, and lead a team. The AGM needs to be a dynamic individual that is people-oriented and committed to managing by facts and making data-driven decisions. In the absence of a GM, the AGM oversees the campground. This critical leadership role is responsible for delivering Culture, Mission, Vision, and Values to a diverse team and diverse customer base.

Key Responsibilities

RESULTS

Operations

  • Consulting with GM to oversee daily business operations.
  • Implementing GM vision and company growth strategies.
  • Aid GM with hiring and training a diverse team and updating GM on team performance.
  • Coordinate with GM to implement marketing vision and to research and identify growth opportunities.
  • Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
  • Maintain property under the direction of the GM.
  • Run campground operations in General Manager's absence.
  • Meet Quality Assurance standards.


Management

  • Good organization and time management.
  • Foster a work environment that maximizes employee involvement, morale, and is dedicated to delivering our Culture, Mission, Values, and Goals.
  • Directed by GM, monitor and implement the department safety program, which ensures that all employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.
  • Demonstrates strong leadership skills with a professional attitude towards staff.
  • Contributes to organization success by building competent and diverse teams with a focus on development.

Customer Service

  • Provide great customer service while improving guest satisfaction.
  • Meet property's target for guest satisfaction through Guest Satisfaction Surveys.

Budgeting

  • Assist the GM in achieving monthly and annual budget requirements and ensure strict control of cash.
  • Precise control and adherence to policies of all generated cash.


Requirements

SPECIFIC DUTIES

  • Consulting with GM to oversee daily business operations.
  • Implementing GM vision and company growth strategies.
  • Assist the GM in achieving monthly and annual budget requirements and ensure strict control of cash.
  • Aid GM with hiring and training a diverse team and updating GM on team performance.
  • Coordinate with GM to implement marketing vision and to research and identify growth opportunities.
  • Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
  • Provide great customer service while improving guest satisfaction.
  • Good organization and time management.
  • Maintain property under the direction of the GM.
  • Run campground operations in General Manager's absence.
  • Foster a work environment that maximizes employee involvement, morale, and is dedicated to delivering our Culture, Mission, Values, and Goals.
  • Directed by GM, monitor and implement the department safety program, which ensures that all employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.
  • Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

  • Demonstrates strong leadership skills with a professional attitude towards staff.
  • Meet property's target for guest satisfaction through Guest Satisfaction Surveys.
  • Precise control and adherence to policies of all generated cash.
  • Contributes to organization success by building competent and diverse teams with a focus on development.
  • Meet Quality Assurance standards.

JOB QUALIFICATIONS

  • High School Diploma or equivalent
  • Minimum two years experience in a supervisory or higher role in hospitality or related field
  • Hear and speak the English language fluently
  • Strong decision-making ability
  • Excellent communication, collaboration, and delegation skills with ability to manage confrontation
  • Ability to motivate, lead, and develop a diverse team
  • Strong working knowledge of operational procedures
  • Comfortable in a fast-paced and high-pressure environment.
  • Ability to read and maintain a budget
  • Motivated, goal-oriented, and results-driven
  • Ability to maintain confidentiality
  • Able to work nights, weekends, and holidays
  • Valid driver's license

PHYSICAL REQUIREMENTS

  • Ability to stand for long periods of time.
  • Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
  • Ability to bend, stoop, kneel, crouch, climb, and move safely over uneven terrain.
  • Able to work inside and outdoors and in various climates.
  • Able to travel by airplane and automobile.

We are an Equal Opportunity Employer and strive to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. This includes discrimination on the basis of race, religion, color, national origin, ancestry, gender, gender identity, age, sexual orientation, or any other protected status.

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