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Operations Director

2 months ago

Dublin, Ohio, United States Five Star Parks and Attractions Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to lead our team of talented attraction operators, technicians, and customer service employees. As a key member of our management team, you will be responsible for maintaining a fun, efficient, and safe working environment, contributing to our vision of creating a top-tier entertainment experience for families of all ages.

Key Responsibilities
  • Supervise a diverse team of 15-50+ employees, ensuring efficient daily operations.
  • Maintain accurate records of employee attendance on a daily basis.
  • Conduct periodic checks on attraction operators, ensuring accurate and safe operation of attractions.
  • Train and communicate with Shift Lead and Front Desk Lead positions on a daily basis.
Principle Duties and Responsibilities
  • Proficiently operate all attractions and maintain day-to-day notes on staff performance.
  • Keep employees informed on company culture, standards, and updates such as sales promotions or new job opportunities.
  • Communicate daily with team members, fostering a strong teamwork ethic and attitude.
  • Maintain a safety-focused attitude at all times.
  • May be required to oversee specific roles such as scheduling, redemption, cleaning supplies, etc.
  • Be on call for special projects or holidays.
Requirements
  • Strong teamwork ethic and attitude.
  • Attention to detail.
  • Passion for the work and commitment to delivering exceptional customer service.
  • Time management and a sense of urgency.
  • Leadership skills.
Education, Qualifications, and Experience
  • Must be at least 21 years of age.
  • Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
  • Must have at least one year of management or supervisory experience.
  • Experience in Restaurant/Food & Beverage Management is required.
  • Must be able to work weekends and holidays.
  • Must be able to work up to 45 hours per week, available every weekend.
  • Able to stand for long periods of time.
  • Able to lift 39lbs unaided.
  • Valid driver's license required.
  • Authorized to work in the United States.