Telecommunications Operations Manager
2 months ago
Job Summary
UIC Technical Services is seeking a highly skilled Telecommunications Operations Manager to oversee the day-to-day operations of our telecommunications team. As a key member of our team, you will be responsible for managing the workload, overseeing quality control plans, and providing technical strategy for special projects.
Key Responsibilities
- Manage daily workload and prioritize tasks to ensure efficient operations
- Oversee the implementation and maintenance of quality control plans and contract deliverables
- Provide regular workload reports to stakeholders and management
- Collaborate with the Contracting Officer's Representative (COR) and the NEC Director to review operational status and discuss ongoing issues
- Responsible for all operations, personnel management, and customer support
- Review system and equipment reports, identify conflicts in tasking, and provide recommended solutions
- Monitor and diagnose switch alarms and perform routine preventative maintenance on switch hardware and equipment
- Diagnose and replace faulty switch circuit packs and switching equipment
- Resolve customer trouble calls related to data issues
- Install and troubleshoot T-1 circuits and monitor and troubleshoot trunks
- Perform adds, moves, and changes
Qualifications
- Experience in telecommunications management to facilitate all base operations
- Minimum of three years of experience in a management position directing the day-to-day operations of a telecommunications team
- Ability to program switch and perform MACs to include maintenance, repair, and troubleshooting
- IAT Level II certification (COMPTIA Security+)
- Avaya Communication Manager administrator training
- Avaya S8700 experience
- Familiar with CallWare or similar voicemail systems
- Active/recent U.S. government Secret security clearance
Physical Demands
- Must be able to lift up to 25 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend, and squat periodically
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