Product Support Representative Senior

3 weeks ago


Philadelphia, Pennsylvania, United States Jobs for Humanity Full time

Join FIS Global in shaping the future of financial services and technology. As a Product Support Representative Senior, you will be part of a collaborative and entrepreneurial team that is passionate about empowering individuals and communities.

Key Responsibilities:

  • Provide in-depth product support to FIS clients by resolving incoming inquiries.
  • Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
  • Document customer information and recurring technical issues to support product quality programs and product development.
  • Recreate client issues in test environment, Identify/document how applications and systems interact to support business processes.
  • Resolve client concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and inclusive work environment that values collaboration, flexibility, and respect.
  • Opportunities for professional growth and development.

FIS is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment.



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