Member Service Representative
3 days ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a key member of our sales floor team, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and promoting Sam's Club products and services.
Key Responsibilities- Provide member service by maintaining a clean and organized sales floor, reviewing member receipts, and acknowledging members.
- Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns.
- Maintain self-checkout area, process member purchases, and assist with payments, returns, refunds, and exchanges.
- Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity.
- Assist with the training of Member Frontline Service associates on company processes and procedures.
- Customer Service experience, preferably in a retail environment.
- Ability to work effectively in a fast-paced environment and adapt to changing situations.
- Strong communication and interpersonal skills.
- Ability to lift up to 25 pounds and stand for long periods.
As a Member Service Representative at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including health, financial, and paid time off benefits.
Additionally, you will have access to our Live Better U education benefit program, which provides tuition, books, and fees for full-time and part-time associates in Walmart and Sam's Club facilities.
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