Customer Service Representative
1 day ago
We are seeking a highly skilled Customer Service Representative to join our team at Country Supplier. As a key member of our eCommerce team, you will be responsible for providing exceptional customer service to our online customers via phone, chat, and email.
Key Responsibilities:
- Act as the initial point of contact for online customers, providing timely and effective support via phone, chat, and email.
- Utilize website admin tools to assist customers with order and product inquiries.
- Collaborate with the eCommerce team, order fulfillment, shipping, and logistics to ensure seamless customer experience.
- Develop product expertise to provide accurate and informative responses to customer inquiries.
- Track orders via UPS and USPS, providing updates to customers as necessary.
- Comply with all Country Supplier policies and procedures.
- Assist with online returns and exchanges.
- Contribute to the development of product content, including product images and descriptions.
- Work with vendors to gather product data and information.
Requirements:
- Intermediate computer and clerical skills.
- Basic mathematical skills, including addition, subtraction, multiplication, and division.
- Ability to work effectively in a team environment.
- Strong analytical and critical thinking skills.
- Proficiency in Excel.
- Ability to focus on data analysis for extended periods.
- Basic knowledge of data structures and HTML.
About Country Supplier:
Country Supplier is a leading provider of eCommerce solutions, dedicated to delivering exceptional customer experiences. We are committed to innovation, teamwork, and excellence in all aspects of our business.
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