Customer Service Representative

1 day ago


Idaho Falls, Idaho, United States Country Supplier Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Country Supplier. As a key member of our eCommerce team, you will be responsible for providing exceptional customer service to our online customers via phone, chat, and email.

Key Responsibilities:

  • Act as the initial point of contact for online customers, providing timely and effective support via phone, chat, and email.
  • Utilize website admin tools to assist customers with order and product inquiries.
  • Collaborate with the eCommerce team, order fulfillment, shipping, and logistics to ensure seamless customer experience.
  • Develop product expertise to provide accurate and informative responses to customer inquiries.
  • Track orders via UPS and USPS, providing updates to customers as necessary.
  • Comply with all Country Supplier policies and procedures.
  • Assist with online returns and exchanges.
  • Contribute to the development of product content, including product images and descriptions.
  • Work with vendors to gather product data and information.

Requirements:

  • Intermediate computer and clerical skills.
  • Basic mathematical skills, including addition, subtraction, multiplication, and division.
  • Ability to work effectively in a team environment.
  • Strong analytical and critical thinking skills.
  • Proficiency in Excel.
  • Ability to focus on data analysis for extended periods.
  • Basic knowledge of data structures and HTML.

About Country Supplier:

Country Supplier is a leading provider of eCommerce solutions, dedicated to delivering exceptional customer experiences. We are committed to innovation, teamwork, and excellence in all aspects of our business.



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