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Customer Service Representative

2 months ago


Portland, Oregon, United States Elephants Delicatessen Full time
Position Overview

Compensation:

$21-23/hr. (Base rate of $16.25/hr. plus tips averaging an additional $5-$7/hr.)

Work Schedule:

Full-time availability required

Must be on-call with open availability


About Elephants Delicatessen

Established in 1979, Elephants Delicatessen is a locally owned enterprise that has set the standard for gourmet food in the Pacific Northwest. With six retail locations in the Portland-metro area and a thriving catering service, we pride ourselves on offering exceptional local cuisine prepared from scratch. As a certified B Corporation, we are dedicated to sustainable practices and hold ourselves to a higher standard of transparency and accountability, leveraging the power of business for positive impact.

Role Description

We are seeking a Front of House - Roamer to join our dynamic team. This role is essential in ensuring our customers receive a delightful food experience across our seven locations. Your responsibilities will include working at the register, food preparation, cooking, and maintaining cleanliness.

This unique position requires flexibility, as you will cover shifts at various locations as needed. Whether a colleague is on vacation or unable to work, you will step in to ensure seamless service. A valid vehicle is necessary for travel throughout the Portland Metro area and to Lake Oswego.

A food handler's card and OLCC certification are prerequisites for this role.

The ideal candidate will possess:

  • Experience in customer service within the food industry
  • Basic cooking skills
  • Ability to manage stress effectively
  • Strong multitasking abilities in a fast-paced environment
  • Exceptional customer service skills that exceed expectations
  • Teamwork capabilities
  • A friendly and approachable demeanor

*A reliable vehicle in good condition is required*

Elephants Delicatessen is committed to fostering a culture of diversity and inclusion.

Benefits Include:

  • Paid vacation and sick leave
  • Kaiser Medical coverage, including alternative care options (acupuncture, chiropractic, massage therapy, etc.)
  • Mental health support services
  • Dental coverage, Flexible Spending Accounts (FSA), and a 401k plan with a 4% company match
  • Training programs designed to accelerate your culinary and hospitality career
  • Access to free counseling and financial services
  • Opportunities for career advancement
  • Discounts on our delicious, made-from-scratch offerings
  • Pet insurance options
  • Chances to win in employee raffles
  • Discounts at various partner companies
  • A commitment to inclusion, diversity, community engagement, employee well-being, and environmental stewardship

Elephants Delicatessen is an equal opportunity employer, providing fair employment opportunities to all individuals without discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.