Customer Service Representative

5 days ago


Longmeadow, Massachusetts, United States Big Y Full time
Job Overview

We are seeking a highly skilled Customer Service Specialist to join our team at Big Y. As a key member of our store operations, you will be responsible for delivering exceptional customer service, operating cash registers, and maintaining daily logs and status reports.

Key Responsibilities
  • Operate Cash Registers and Scanners: Process customer transactions accurately and efficiently using correct scan or ring methods.
  • Maintain Daily Logs and Status Reports: Accurately record and update daily sales, inventory, and employee performance data.
  • Provide Excellent Customer Service: Handle customer transactions, resolve complaints, and provide training as needed to ensure excellent customer experiences.
Requirements
  • High School Diploma or Equivalent: Must have a high school diploma or equivalent, with the ability to learn and adapt quickly.
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers, colleagues, and management.
  • Team Player: Must be a team player with a positive attitude and businesslike conduct, able to work collaboratively with colleagues to achieve store goals.
Benefits
  • Competitive Salary: $45,000 - $55,000 per year, depending on experience.
  • Benefits Package: Medical, dental, and vision insurance, 401(k) matching, and paid time off.


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