Customer Experience Advocate

5 days ago


Longmeadow, Massachusetts, United States Fleet Feet Full time
About Us

Fleet Feet is a dynamic retail organization dedicated to providing exceptional customer experiences in the running industry. Our goal is to empower individuals to achieve their fitness goals through personalized service and top-quality products.

Job Description:

This role involves working as an Outfitter, helping customers find the right gear and technology to improve their running experience. As an Outfitter, you'll be responsible for maintaining a comprehensive knowledge of running gear and technology, developing strong relationships with customers, vendors, and peers, and delivering exceptional customer service.

Key Responsibilities:
  • Assist customers in selecting the right gear and technology for their running needs
  • Maintain a clean and organized store environment
  • Participate in visual merchandising and display management
Requirements:
  • High school diploma or equivalent required
  • Minimum 1-2 years of experience in a sales or customer service role
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced retail environment
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
Benefits and Perks:
  • $55,000 - $70,000 per year (estimated salary)
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) Retirement Plan with employer matching
  • Employee discount program
  • Opportunities for career advancement and professional development


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