Commercial Insurance Service Lead

3 weeks ago


Albany, New York, United States Capstone Search Group Full time
Job Overview

The Commercial Insurance Service Supervisor will be responsible for managing a team of customer service representatives, focusing on servicing and retaining small business clients. This role requires a hybrid work schedule and at least five years of commercial property and casualty insurance experience.

Key Responsibilities
  • Monitor the performance of customer service representatives, ensuring timely response to inquiries, accuracy of policy information, and completion of files.
  • Oversee training and help associates increase their knowledge of commercial property and casualty insurance rates, forms, and coverage.
  • Monitor quality standards and get involved in escalated service issues.
Requirements
  • A state insurance license is required for this position.
  • Capstone Search Group offers competitive compensation packages, including an estimated $80,000 - $110,000 per year salary based on experience.
  • The company values confidentiality, professionalism, and integrity in its recruiting services.


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