Senior Communications Engineer
2 weeks ago
At STCU, we are seeking a highly skilled Senior Communications Engineer to join our team.
**Job Summary**
The Senior Communications Engineer will be responsible for the administration and day-to-day operation of STCU's unified communication systems and services. This includes performing routine maintenance, troubleshooting, automation, scripting, and support.
**Key Responsibilities**
* Deliver support for communications technologies to employees by providing expertise and mentoring related to telephony, video, and text-based communications systems, as well as handling escalated tickets for these technologies.
* Ensure a stable communications environment by following established procedures, creating documentation to ensure current best practices within the organization can be followed, and by coordinating maintenance with other teams and users when applicable.
* Build a secure communications environment by maintaining an awareness of the security implications of changes you are asked to make within the environment and making recommendations to enhance the overall security posture of the organization.
* Successfully deploy new enterprise communication solutions, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) systems, by adhering to current IT standards, developing system and flow diagrams, and ensuring disaster recovery processes have been established for each new application.
**Additional Responsibilities**
* Provide expertise to business units on how voice and video can enhance the member experience.
* Automate tasks and processes for efficiency using automation software, PowerShell, SQL, and other methods.
* Ensure that monitoring and alerting exists for all systems when they are not within documented specifications.
* Partner with other internal and external groups to develop, test, and support third-party integrations with the core communications platform(s).
* Contribute to and support a positive work environment to ensure an effective, high-performing, and cohesive team, as well as independently with minimal supervision.
* Share responsibility in providing after-hours support of communications and networking infrastructure through periodic on-call rotations.
**Requirements**
* Bachelor's degree in Computer Science, Information Technology, or related field.
* 5+ years of experience in unified communications, network administration, or related field.
* Strong knowledge of communication systems, network protocols, and security best practices.
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills.
**What We Offer**
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
**How to Apply**
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].
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