Insurance Staff Position

1 month ago


Austin, Texas, United States Nancy Britain - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Insurance Staff Position. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide prompt and accurate customer service, including responding to inquiries and resolving issues.
  • Contact policy holders by phone, text, or email to discuss various matters.
  • Manage customer inquiries and resolve issues in a fair and timely manner.
  • Maintain accurate and up-to-date client records.
  • Assist with customer retention strategies and work collaboratively with other departments to ensure customer satisfaction.
Requirements
  • Strong communication skills, including written, verbal, and listening skills.
  • Experience in customer service is preferred.
  • Ability to handle high-stress situations calmly and professionally.
  • Availability to work 7-8 hours per day, 3 days per week, in a non-remote setting.


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