Insurance Staff Role

2 weeks ago


Austin, Texas, United States Nancy Britain - State Farm Agent Full time
Job Title: Insurance Staff Position

At Nancy Britain - State Farm Agent, we are seeking a highly skilled and customer-focused individual to join our team as an Insurance Staff. This is a Part Time position with the opportunity to become Full Time in the future.

Key Responsibilities:
  • Customer Service: Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Communication: Contact current Policy Holders by phone, text, or email for various reasons.
  • Issue Resolution: Manage customer inquiries and resolve issues.
  • Record Management: Maintain client records and update information as needed.
  • Customer Retention: Assist with customer retention strategies.
  • Interdepartmental Coordination: Coordinate with other departments to ensure customer satisfaction.
Requirements:
  • Communication Skills: Strong written, verbal, and listening skills.
  • Customer Service Experience: Previous experience in customer service is preferred.
  • Stress Management: Ability to handle high-stress situations calmly.
  • Work Schedule: Must be available to work a 7-8 hour day and 3 days per week.


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