Retail Customer Service Representative

1 month ago


Chesapeake, Virginia, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Operate a cash register, process transactions, and maintain a clean and organized sales floor.
  • Assist members with purchasing decisions, locate merchandise, and promote company products and services.
  • Maintain a positive attitude, work effectively in a fast-paced environment, and adapt to changing situations.
  • Collaborate with colleagues to achieve sales goals, maintain a safe and secure work environment, and comply with company policies and procedures.
Requirements
  • High school diploma or equivalent required; prior retail or customer service experience preferred.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Strong communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to lift up to 25 pounds and stand for long periods of time.
What We Offer
  • Competitive hourly wage and performance-based bonus awards.
  • Opportunities for career growth and advancement within the company.
  • A comprehensive benefits package, including medical, vision, and dental coverage.
  • Paid time off, including vacation, sick leave, and holidays.
  • Discounts on company products and services.

At Sam's Club, we are committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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