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Guest Services Representative

2 months ago

San Mateo, California, United States Chicken Coup, LLC Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities

  • Provide Exceptional Guest Service: Greet and welcome guests, respond to their needs and concerns, and ensure their satisfaction.
  • Manage Cash Handling and Point of Sale: Accurately process transactions, handle cash and credit payments, and maintain a clean and organized workspace.
  • Maintain a Clean and Safe Environment: Ensure the dining room and restroom areas are clean and well-maintained, and report any maintenance or repair issues to management.
  • Resolve Guest Complaints: Listen to and address guest concerns in a professional and courteous manner, escalating issues to management as needed.
  • Work Effectively in a Fast-Paced Environment: Multitask, prioritize tasks, and maintain a high level of productivity in a dynamic and fast-paced environment.
  • Embody Our Company Values: Demonstrate a strong work ethic, commitment to excellence, and a willingness to learn and grow with our company.

Physical Demands

  • Standing and Mobility: Stand for extended periods, move freely, and operate in confined work areas.
  • Lifting and Carrying: Lift and carry supplies and equipment up to 30 pounds, and place items on high and low shelves.
  • Temperature Changes: Tolerate temperature changes in kitchen and refrigerated areas.

Benefits

  • Tipped Position: Earn tips and bonuses for providing exceptional service.
  • Language Learning Program: Participate in our language learning program through Babbel.
  • Tuition Assistance: Receive tuition assistance for further education and career development.
  • Free Meals and Discounts: Enjoy free meals when working and discounts on food and merchandise when not working.
  • Opportunities for Growth: Advance your career and take on new challenges in a dynamic and growing company.

Equal Employment Opportunity

Chicken Coup, LLC is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.