Customer Service Technician

7 days ago


Tampa, Florida, United States Bemana Power Recruitment Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Bemana Power Recruitment. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Provide technical assistance to customers via phone, email, and in-person visits.
  • Problem-Solving: Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Communication: Effectively communicate with customers, colleagues, and management to ensure seamless service delivery.
  • Documentation: Maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions.
  • Travel: Travel to customer sites as needed to provide on-site support and training.
Requirements
  • Education: High school diploma or equivalent required; technical degree or certification preferred.
  • Experience: Minimum 2 years of technical support experience in a manufacturing or industrial setting.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; proficiency in Microsoft Office and technical software applications.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package to our Technical Support Specialists.
  • Opportunities for Growth: We are committed to helping our employees grow and develop their careers.
  • Collaborative Team Environment: We have a dynamic and supportive team environment that encourages collaboration and open communication.


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