Admissions Manager

4 weeks ago


New York, New York, United States Charlie Health Full time
About the Role

We are seeking a highly skilled Admissions Manager to join our team at Charlie Health. As a key member of our admissions team, you will be responsible for managing a team of admissions coordinators, developing and implementing admissions best practices, and overseeing admissions staff.

The ideal candidate will have a strong background in healthcare administration, experience in managing teams, and a passion for mental health treatment. You will work closely with our clinical outreach, patient experience, and business operations teams to coordinate admissions processes and ensure seamless transitions for our clients.

This is an exciting opportunity to join a dynamic and growing organization that is committed to providing life-saving mental health treatment to young people. If you are a motivated and results-driven professional who is passionate about making a difference in the lives of others, we encourage you to apply.

Responsibilities
  • Manage a team of admissions coordinators, including performance reviews, weekly 1:1 meetings, hiring, training, coaching, and development
  • Develop and implement admissions best practices, refine and update standard admission and discharge processes, and oversee admissions staff
  • Report and analyze performance related to admissions and inquiries to Charlie Health senior management
  • Ensure team members are building deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
  • Lead the team to champion each individual client's Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health's program
  • Ensure team members are consistently and communicating in a timely fashion with all prospective clients, families, and referral sources to advance clients into Charlie Health's program
  • Engage prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
  • Partner closely with internal team members to coordinate admissions processes
Requirements
  • Bachelor's degree in healthcare administration or similar field preferred (Master's degree in public health, healthcare administration, or business administration a plus)
  • 2-5+ years required experience in healthcare administration management (healthcare admissions experience preferred)
  • 1-2+ years of Salesforce experience required
  • Previous management experience required
  • Upholds Charlie Health's Mission, Vision, and Values
  • Experience working with young adults and adolescents
  • Familiarity with outpatient mental health settings and services
  • Strong ability to multitask and work in a fast-paced environment
  • Demonstrates a high level of emotional intelligence
  • Knowledge of HIPAA policies and procedures
  • Proficient with Microsoft Office and Google Suite

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