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Client Support Specialist

2 months ago

Spring, Texas, United States GoldWiser Full time

Job Summary:

Goldwiser is seeking a skilled Customer Service Specialist to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering outstanding customer experiences, resolving issues, and promoting our services.

Key Responsibilities:

  • Purchase precious metal items from clients and provide expert guidance on our services.
  • Handle customer inquiries and complaints in a professional and courteous manner.
  • Develop and maintain a comprehensive knowledge base of our services and products.
  • Document and update client records based on interactions.
  • Collaborate with colleagues to ensure seamless customer support and service delivery.
  • Stay up-to-date on industry trends and developments to provide informed advice to clients.

Requirements:

  • Previous experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to build rapport with clients and provide personalized support.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

Goldwiser provides a dynamic and supportive work environment, with opportunities for growth and development. We offer competitive compensation and benefits packages, as well as ongoing training and support to ensure your success in this role.